Refund policy
Returns and refunds
We hope you love receiving The Particle Post. If something isn't right with your order, please contact us at hello@theparticlepostclub.com and we'll be happy to help.
Damaged, incorrect or incomplete orders
Please contact us as soon as possible if your Particle Post arrives damaged, is incomplete, or you receive the wrong item. Where appropriate, we'll arrange a replacement or refund.
You may be asked to provide photographs of any damage so that we can resolve the problem.
Your right to cancel
If you're a UK consumer purchasing online, you have a legal right to cancel your order within the applicable statutory cancellation period. For goods purchased online, this is generally 14 days after you, or someone you nominate, receives the goods.
To exercise your right to cancel, please contact hello@theparticlepostclub.com with a clear statement that you wish to cancel.
If goods have already been received, we will provide instructions for returning them where a return is required. Please contact us before sending anything back.
Unless the goods are faulty, damaged, incorrect, or we agree otherwise, you may be responsible for the cost of returning goods following a change-of-mind cancellation.
If a return is required, please take reasonable care of the items while they are in your possession.
Subscription cancellation
Cancelling an individual order or exercising a statutory cancellation right is separate from cancelling your ongoing Particle Post subscription.
You can cancel your rolling monthly subscription at any time through your customer account or by contacting hello@theparticlepostclub.com. Please see our Subscription Cancellation Policy for information about renewal dates and future payments.
Refunds
Where a refund is due, it will be made to your original payment method. We will process eligible refunds within the applicable legal timeframe. Your bank or card provider may take additional time to show the refund in your account.
Nothing in this policy affects your statutory rights.